In the past two decades, compliance programmes have undergone significant changes. Investigations are now done remotely after imaging hard drives and creating algorithms to scan emails, policies are more comprehensive, easier to find and understand, compliance audits and checks are regular occurrences and nearly every Fortune 500 company has a Chief Compliance Officer. These attributes were not common place at the turn of the millennium. However, with all the changes to the compliance function, there is one corner that has gone nearly untouched… Training.
While some training videos are now in High Definition, the approach to online training is still the same as it was in 1996; a check the box approach. Typically, companies invest heavily in entire course catalogues where dozens or even hundreds of courses are purchased along with multiple licenses for each employee. This comes at a great cost to companies not only in terms of a high price point, but it also uses a great deal of the workforce’s time and effort. The traditional methods of online compliance training are becoming ineffective in terms of employee’s willingness and capacity to absorb concepts. The process is inefficient as it takes up a large portion of compliance professionals’ workload. There is too much information to remember in the many courses that are being assigned to users and the workforce is tuning out the noise that is compliance training in many settings.