The client is a multinational company operating luxury hotels and managing real estate in over 20 countries.
The feedback from the business was that the Code of Conduct was legally drafted yet incomprehensible by the global teams. Likewise, the rest of their policies and procedures were complex and unwieldy. The client wanted a total redraft of all the material and the company was expected to adhere to the strict branding guidelines throughout the entire process.
We worked with the client to build a new Code of Conduct, managing the content, design and even printing. The policies and procedures were also redrafted, reformatted and retranslated into several languages. The entire process meant several groups needed to be engaged in the project and all stakeholders had to buy off on the revised material before release. We ran all the sessions, coordinated all the drafting and review and the release of the finished product.
About two months in total. We ran several groups in the company to gain input and sign off on the redrafts and made sure that all stakeholders were engaged as part of the process.
Why The Red Flag Group?
Practical. We are practical and know how to write in simple non-legal text. We know how to write material that can be used by all employees at all levels by explaining complex issues in simpler terms.
Country and regional experiences. We are updated on current issues in your particular country in order to ask the right questions and to obtain an accurate understanding of your business concerns. Cultural sensitivity is important to us when advising our clients.
Logistical Management. We arranged operations in several locations and managed the entire process from the start to end and provided the necessary support to carry out primary activities.
Fixed price. We charged a fixed price for the project and managed all external costs like printing in order to streamline the project and support the client from having to engage multiple vendors.
- New Code of Conduct in English and multiple languages, fully designed and printed.
- New set of policies and procedures for key compliance areas in multiple languages.