This manufacturing client was challenged because their global compliance process was all manual and on paper. Their global team had different language requirements, but the current programme was only in English. They were also having problems storing, reporting and searching, which made it difficult to have a clear sense of where everything was located and to make quick decisions. The client came to The Red Flag Group® to help them find a solution that could be scaled and implemented globally.
The Red Flag Group® introduced the client to the ComplianceDesktop® | Compliance Technology Platform so they could store, report and research online versus offline.
The Client Services Team as part of the comprehensive implementation:
- Worked to enhance the client’s scoring
- Translated all questionnaires into 18 languages to match the user interface
- Added in a GDPR privacy opt-in to the questionnaire
- Customised user guides specific to the client
- Provided enhanced reporting and questionnaire analysis for optimisation
We also provided onsite advisory as part of implementation to review their workflow on paper so adjustments could be made online in ComplianceDesktop®.
Overall, our solution was able to address the client’s need for a holistic system to manage their compliance programme, streamline workflows and ensure consistency throughout the company.
6-month implementation (extended due to personnel changes within department)
Why The Red Flag Group®:
Centralised place to store and record. All the client’s compliance data was now available from one location for a holistic, integrated view.
Knowledge and advisory. Our teams are compliance experts and we were able to provide guidance to the client on what it takes to build a successful global compliance programme.
Dedicated, accessible support. We provide 24/7 support for our clients and this client was no exception. They received extensive training for Administrators and End Users, an onsite implementation and dedicated Client Services Support Manager that took over after the Implementation Manager to ensure a smooth transition.
Extensive user interface language availability.
ComplianceDesktop® | Compliance Technology Platform, including:
- New workflow design which prompted work flow reduction
- New external and internal questionnaires and risk-based scoring
- Administrative and end user training
- Onsite implementation