Our modern technology-driven IntegraCall® | AI-driven Whistleblower Platform solution was introduced to the market last year, and its innovative concept and distinctive offerings positioned it as a game changer, ensuring anonymity by using AI technology and offering a ‘mobile-first’ reporting tool to enhance follow-ups – all with an affordable pricing model for all sizes of companies.
The first year of IntegraCall®– from good to great
We were delighted to be chosen as a whistleblowing partner by multinational companies during the first year of IntegraCall®, and we expect to continue receiving strong interest and demand as we continue to establish the brand as an alternative to the complex and expensive analog options in the market.
We are now expanding the features of IntegraCall® even further to increase voice reporting functionality (powered by the Virtual Agent features of IBM Watson technology), and this will allow clients to extend our ‘digital-first’ solution even further.
Whistleblower programmes in 2018/19
Last year we saw headlines such as ‘Regulators fine companies millions of dollars due to whistleblower programme flaws’, proving that a whistleblower programme is more than just a hotline. There is also a clear trend of many countries tightening up their whistleblowing regulations and driving home the message that companies big and small need to have a reporting element and protections for users.
It is clear to us from the development of this industry that the trend of regulators is to:
• broaden the definition of ‘whistleblowing’ to allow reporting of any kind of wrongdoing and not just focus on the things that a compliance officer cares about
• expand the definition of ‘whistleblower’ to allow any person inside or, increasingly, outside of the organisation to report, thereby expanding the user base well beyond the internal users
• strengthen protection for anonymous whistleblowers and add more penalties for companies that victimise whistleblowers.
Making sure our clients’ whistleblowing programmes are up to date
Over the 2018/19 financial year we helped our clients assess the effectiveness of their existing whistleblowing programmes in line with recent trends. The following are some of the major areas that we expect to see in 2019/20.
1. Data privacy
The EU General Data Protection Regulation emphasised a few individual rights, such as the right to be informed and right to erasure, so it is important that clients have the right tools to fulfil the latest requirements.
2. Employee anonymity and protection
In countries that allow anonymous reporting, better tools are required to engage with anonymity and reassure reporters that they will be protected even if their identity is disclosed.
3. Corporate fraud management
Disclosures about corporate irregularities are often complex to manage and investigate, usually involving multiple departments or even third parties. Systems need to be able to handle a broad range of both simple and complex investigations.
4. Millennial employees
Research has shown that, for most companies, more than half of their employees are classified as ‘Millennials’. The impact of this is that many users will prefer to text rather than call someone.
Our aim is to relaunch an industry with a truly digital and current whistleblowing solution. Our partnership with IBM Watson’s artificial intelligence and digital solutions will allow IntegraCall® to learn more languages and be able to handle even more complex dialogues. This is our major focus in 2019/20.
We also believe that clients should be able to roll out a new whistleblowing service almost instantly without a long-term commitment. We plan to offer small businesses a flexible, simple and affordable whistleblowing solution that can be ready in minutes.
This is an extract from The Red Flag Group Annual Report 2018/19. To read the full report please click here.