Welcome to our 2017/18 Annual Report
The 2017/18 year was another big year for our Firm. Having just completed our ten year anniversary last year, we recognised that the next decade of the Firm would require us to think and act differently to be successful in the marketplace. In short, the things that got us here for the first decade were not going to be the things that allowed us to be successful in the next. With that in mind, we set off on a year of building infrastructure, systems, processes and people to run the Firm for the next decade. While this was more inward-focused than I would have normally liked, it was necessary to pause and grow our Firm for it to be successful. We needed to invest and enhance our financial systems, our customer engagement systems and our backend reporting systems.